We accept Visa, MasterCard, American Express, PayPal. All payments are processed through a secure checkout system provided by Stripe.
Yes, we deliver everywhere in the world and trust Bpost with all our national deliveries and DHL for our international deliveries. The international shipping cost vary according to the country it is being delivered to. The duty costs are included in the shipping costs applied on our website.
You will receive a confirmation from us once your order is placed. Please note that this is not confirmation that the order has successfully been processed. If your payment has been approved we will send you a shipment confirmation. If there are any issues with your order, we will contact you shortly after by email.
Your order will be processed within 48h, while stock lasts and subjected to external factors. You can see the status of your order on the Bpost or DHL website with your tracking number. You will find this number in your confirmation email.
All items are subject to stock availability. If items that you have ordered are out of stock, we will try to contact you at the email address provided. If we cannot contact you or receive no response to our email, we may try to contact you by phone. Without any answer, we will continue to process the remaining items of your order. We will not supply a substitute product without your express authorisation. Once an item is sold out it will be taken off the website at the earliest opportunity.
You don't need to set up an account on our website to place an order.
Having an account will enable you to store billing and shipping information and track past orders.
You cannot directly order by phone or email but our customer service is available to advice you how to place an order from Monday to Friday from 10am to 6 pm GMT by email firstname.lastname@example.org or don't hesitate to use the store chat window.
If you notice a mistake in your shipment information, you can contact us by email email@example.com to correct your information. We cannot guarantee that we will be able to rectify the issue, however, we can assure you that we will do all we can to amend your order.
To help you choose the best size, you'll find the following information on every product page:
A link to a 'size conversion chart' to help you convert international sizes.A 'size & fit ' section with further information on how the garment fits, and whether it runs true, small or large to size. If you need more help, our customer care team can answer all your questions on sizing and fit - simply email firstname.lastname@example.org use the store Chat Window for advice.
Returns are accepted. If you find one of the items bought to be unsuitable, you have a period of 14 business days, starting from the day after delivery, to withdraw from the contract, without penalty and without stating reasons. The only cost that will be charged are the direct costs of returning the goods. We will reimburse the purchase price at the latest within 14 business days starting from receipt of the returned parcel on the same card used for payment.We do not reimburse the shipping costs, which are directly paid to Bpost.The exchange on our website is not allowed. The buyer will not be allowed to practice his retraction right if the product delivered has obviously been used or has been deteriorated. All sales articles or with a promotion code are final sale. If an article is faulty please contact us at: email@example.com. The item must be returned in its original condition and with its label to the Seller’s registered office at Avenue Reine Marie Henriette 101 – 1190 Brussels, accompanied by the original sales invoice and return sheet.
The costs are at the buyer’s expense. Returned goods must be sent at the following address: UNRUN 4254 Avenue Reine Marie Henriette 101, 1190 Brussels